SALES MASTERY AND CLIENT CARE

This programme develops the wisdom and techniques of the modern sales person.
Furthermore the sales consultant will learn skills which will enable them to develop sales strategies in a global market and understand the art of effective solution selling.

This course will be customized to your organization. With all activities, exercises, and case studies customized to your company’s environment. The programme includes post training with Delegates completing assignments allowing for a real time transfer of skills.

Customer Care is the cornerstone of a solid thriving business and good customer relationship management entails thoughtful customer care and customer experience design. Our Network Dynamics Beyond Client Care programme is an interactive programme that uses customized case studies, videotaped role-plays, situational realities and lessons from the world’s elite. Delegates will devise service strategies and best practice behaviour models specific to their environment.

This programme is experiential learning at it very best and is a must for any individual who is direct or even indirectly in contact with the customer.

This comprehensive 6-day programme consists of 3 blocks of 2 days per module.

The programme covers interpersonal skills, communication and conflict management, service delivery to name but a few of the topics covered. This is a hand's on practical course that will catapult your company’s sales teams to the 21st century!